bdbaj Privacy Policy
This policy clearly explains how safe your personal information is with us and how it is managed.
1. Introduction & Applicability
bdbaj is an online gaming platform operated for players in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how bdbaj collects, uses, stores, and discloses your personal information.
This policy applies to our website (bdbaj.lat), mobile applications, and all services we provide. By using our services, you are considered to have agreed to the terms of this policy.
This policy applies only to individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.
2. What Information We Collect
Identity Information
When you create an account on bdbaj or use our services, the following information may be collected:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID or passport number (for identity verification)
Financial Information
The following financial information is collected to process transactions:
- Mobile banking account details (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal history
- Transaction amounts and dates
- Wallet number
Note: We never store your complete financial credentials.
Gaming Activity Information
The following is collected to improve your gaming experience:
- Gaming history and preferences
- Bet amounts and results
- Bonus and promotion usage details
- Login times and session information
Technical Information
The following is automatically collected to keep the site secure and functional:
- IP address
- Browser type and version
- Device information (operating system, model)
- Cookies and session data
- Page visits and click data
3. Purpose of Information Use
bdbaj uses the collected information for the following purposes:
Account Management
To create, verify, and maintain your account and to ensure secure login.
Transaction Processing
To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
Customer Support
To answer your questions, resolve issues, and provide 24/7 live chat and email support.
Fraud Prevention
To prevent account misuse, fraudulent activity, and money laundering.
Service Improvement
To analyze user experience and improve the platform's functionality and content.
Communication
To send important service-related notifications, security alerts, and account updates.
4. Information Storage & Security
Security Measures
bdbaj applies industry-standard security measures to protect your personal information. We use SSL (Secure Socket Layer) encryption, which keeps all data transmitted between your browser and our servers secure. Our servers are equipped with firewalls and other technical safeguards.
Please note, however, that no method of transmitting information over the internet is completely secure. We ensure the highest level of protection reasonably possible, but complete security cannot be guaranteed.
Data Retention Period
We retain your information for as long as necessary to fulfil the purposes described in this policy, or for as long as required to meet legal obligations. Even after an account is closed, certain information (such as records of financial transactions) may be retained for a specified period in accordance with legal requirements.
5. Disclosure of Information to Third Parties
bdbaj does not sell, rent, or commercially transfer your personal information to third parties. However, information may be disclosed in the following limited circumstances:
Service Providers
Trusted service providers working on our behalf (such as payment processing companies) may access information within necessary limits. These providers are required to comply with our privacy standards.
Legal Obligations
Information may be disclosed to satisfy court orders, requests from regulatory authorities, or applicable legal requirements. In such cases, we provide only the information legally required.
Fraud and Abuse Prevention
Information necessary to detect and prevent fraudulent activity, cybercrime, or platform misuse may be shared with relevant authorities.
Business Transfers
In the event of a future merger, acquisition, or asset transfer, user information may be transferred. In such an event, we will notify you in advance and the new company will be required to maintain protections equivalent to this policy.
6. Cookies & Tracking Technologies
What Are Cookies and Why Are They Used
Cookies are small text files that our website stores on your device. bdbaj uses the following types of cookies:
- Essential cookies: To ensure the basic functionality of the site. Without these, the site will not work properly.
- Functionality cookies: To remember your preferences (such as language selection) and to provide a personalized experience.
- Analytics cookies: To collect statistical data for understanding and improving the use of our site.
- Security cookies: For fraud detection and account protection.
You can control cookies by changing your browser settings. However, disabling certain cookies may affect the functionality of the site.
7. Your Rights & Choices
As a user of the bdbaj platform, you have the following rights regarding your own information:
Right to Access Information
You may request a copy of the personal information we hold about you. We will respond to this request within a reasonable time.
Right to Correction
If your information is incorrect or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting the support team.
Right to Withdraw from Notifications
You have the right to opt out of marketing communications (email or SMS). However, essential service-related messages may continue to be sent.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may be retained where required by legal obligations or to protect legitimate interests.
Right to Restrict Processing
In some circumstances, you may request that processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.
To exercise these rights, please contact our support team: [email protected]
8. Protection of Minors
bdbaj strictly provides services to individuals aged 21 or older. We do not knowingly collect personal information from any minor.
We follow an age verification process at the time of account registration. If we become aware that a minor is using our platform or that we hold their information, we will immediately delete that information and close the account.
If you believe a minor has registered on our platform, please let us know at [email protected].
9. Policy Changes & Updates
bdbaj reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- It will be clearly announced on the homepage of our website.
- You will be informed of the changes the next time you log in.
Continued use of the platform after changes are made will be taken as your agreement to the revised policy. If you do not agree with the changes, please stop using the service and request that your account be closed.
10. Responsible Gaming & Data Protection
bdbaj places the highest priority on responsible gaming. Using data about your gaming activity, we can identify problematic gaming behavior and provide users with the necessary support.
At your request, we can set self-exclusion or deposit limits on your account. In this case, your information will be used solely for your protection.
To learn more about responsible gaming, visit our Responsible Gaming page.
11. Contact & Complaints
Questions or Concerns About Privacy?
If you have any questions, concerns, or complaints about this privacy policy, our support team is available 24/7 to help.
This policy was prepared in Bengali and that version shall be considered authoritative. In the event of any conflict in a translation, the Bengali version shall prevail. The applicable laws of Bangladesh shall govern any legal matters related to this policy.